![]() ![]() It will create 3 new folders (Documents, Desktop and Pictures)ġ1. ![]() Let files and folders sync and setup folder protection.ġ0. Reconfigure OneDrive application on the local computer. Delete Desktop1, Documents1 and Pictures1 if any are present (make sure they are empty first) in OneDrive Office 365 web portalĩ. Delete the (now empty) Documents, Desktop and Pictures folder in OneDrive Office 365 web portalĨ. Create 3 new folders called documentsold, desktopold and picturesold and move the contents of documents, desktop and pictures into respective folders in OneDrive Office 365 web portalħ. Sign into OneDrive in Office 365 web portalĦ. Remove OneDrive - tenantname folder from c:\users\%username%\ĥ. Remove all files in Desktop, Documents and pictures on users local profileĤ. Unlink account in OneDrive desktop application or unistall OneDrive applicationģ. Ensure all files on the computer are backed up via OneDrive or local folderĢ. Here are the instructions I created for our Help Desk if\when this problem came up for users. Sometimes we would even get Pictures 1 and Desktop 1 folders also. We use folder protection for Documents, Pictures and Desktop. ![]() For whatever reason the two folders could not sync with each other so OneDrive created a new Documents folder and since Documents was already taken it used Documents 1. Update - I should add we are using the regular OneDrive app and not the OneDrive for Pierre Through some trial and error I found (in our case) that the Documents 1 folder was being created because there was some kind of broken pointer between the Documents folder that was created on the machine in the OneDrive - t enantname and the Documents folder that lived in OneDrive. ![]()
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